Terms & Conditions

User Agreement

Before ordering, please read this important information:

For your protection, all information is transmitted via a secure connection. OrderYourBackgroundCheck.com, powered by ISB Global Services, keeps all information confidential. We will NOT share your information with any potential employer unless you authorize and initiate it. If you do decide to share the report with employers, your year of birth and Social Security number will not be displayed. Click here to view our privacy policy.

Please read the following message about potential ISB Global Services database search result delays:

If a record is associated with the name, date of birth, and/or social security number submitted as search criteria, your complete report results may be delayed up to 3-5 business days for further research.

(US Candidates Only)

The Fair and Accurate Credit Transactions Act (FACT Act) was enacted in 2003 and amends the Fair Credit Reporting Act (FCRA), a federal law that regulates, in part, who is permitted to access your consumer report information and how it can be used. The FACT Act entitles consumers to obtain one free copy of his/her consumer file from certain consumer reporting agencies during each 12-month period. Credit reports are obtained from credit bureaus. If you would like a free copy of your credit report, please visit https://www.annualcreditreport.com/.

PLEASE NOTE: ISB Global Services will only have a record on you if it has conducted a background check on you for one of its client companies or organizations that you work for, contracted with, served as a volunteer, or have applied to for employment or residence.

You may receive a free copy of your employment or resident background check report conducted by ISB Global Services by calling 844.389.8889.

If you already have a copy of your employment or resident background check report and wish to dispute specific information, you will need to submit a request for reinvestigation by visiting http://isbglobalservices.com/consumer-dispute-process/.

New Mexico Consumers: If you believe you are a victim of identity theft, you may submit a declaration of removal by sending it via regular/certified mail to the mailing address or via the facsimile number provided below:

ISB Global Services Inc.
Phone: 844.389.8889
400 Galleria Parkway, Suite 1500
Atlanta, GA 30039

A Summary of Rights Under the Fair Credit Reporting Act


The information in this report, such as public records and criminal records, is compiled from and processed by various third-party sources. ISB Global Services does not guarantee, warrant, or assume any responsibility for the accuracy of the information obtained from other sources and shall not be liable for any losses or injuries now or in the future resulting from or relating to the information provided herein. 

ISB Global Services User Agreement: The OrderYourBackgroundCheck.com site (the “Site”), powered by ISB Global Services, is an online information service product distribution channel provided by ISB Global Services (the “Provider”) and its use by you is subject to your compliance with the terms and conditions set forth below. These Terms and Conditions (“Agreement”) are made between you and the Provider and its Partners. Please read the following information carefully before using this site. By accessing or using the Site, you agree to be bound by the Terms of Use (the “TOU”). If you do not agree with any of the TOU below, do not access or otherwise use this Site. Provider reserves the right, in its sole discretion, to modify, alter, or otherwise update these TOU at any time. By continuing to use the Site after the posting of a modification, you accept the modification. The TOU apply to all users of this Site.

Legal Restrictions on Use of Information: You agree to provide true, accurate, and current information about yourself as prompted by the registration and application forms on this Site. During the registration and report ordering process, Provider and its Partners collect only as much personal information as is reasonably necessary to properly identify you and respond to your report request. If any information you provide is untrue, inaccurate, or obsolete, or if Provider or its Partners have reasonable grounds to suspect that such information is untrue, inaccurate, or obsolete, Provider and its Partners, in their sole discretion, has the right to suspend or terminate your membership and refuse all current or future access to the Site and use of the services or suspend or terminate any portion thereof. Further, you agree that Provider and its Partners will not be liable to you or any third-party if Provider and its Partners suspends or terminates our access to the Site or services for any reason. Information obtained from this site is governed by federal and state privacy laws, government regulations, and Provider and its Partners’ information usage policies. By using this Site, you agree to limit your use of information obtained from the Site to the purposes for which you obtained it. Furthermore, you agree that you will not use information obtained from the Site to make any decisions regarding employment of an individual or to physically harm, harass, intimidate, or defraud another, or represent yourself as another individual. Violation of these terms will result in your immediate termination from this Site without prior notice. The personal consumer information made available through this Site is governed by the federal Fair Credit Reporting Act (“FCRA”) (15 U.S.C. §1681 et seq.), enforcement of which is administered by the Federal Trade Commission (“FTC”), and its states analogues. This Site only discloses personal information that relates to the individual requesting the information or his/her legal representative. Obtaining or attempting to obtain personal information about another individual violates the FCRA and result in immediate termination of your rights to this Site and a referral for investigation to the FTC.

Information and products or services offered on this Site are provided “AS IS” without any express or implied warranty of any kind, including warranties of Disclaimer of Warranties and Limitation of Liability: merchantability, fitness for a particular purpose, or non-infringement. In no event will Provider or its Partners warrant or guaranty the correctness, comprehensiveness, completeness, accuracy, timeliness, merchantability, or fitness for any particular use or purpose of any information, products, or services on this Site. You understand and agree that Provider and its Partners and their suppliers will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, even if Provider, its Partners, or their suppliers have been advised of the possibility of those damages, resulting from your use or inability to use the Site, services, content, or software, any use or reliance on any linked website, or any other matter related to the services or content. If notwithstanding the above, liability is imposed on Provider or its Partners, then you agree that Provider and its Partners’ total liability for any or all of your losses or injuries from Provider and its Partners acts or omissions under this agreement, regardless of the nature of the legal or equitable right claimed to have been violated, shall not exceed the amount paid by you to Provider and its Partners under this agreement for the services during the year preceding the alleged breach by Provider or its Partners of this agreement.

Billing and Payment: Unless other payment terms are agreed to by Provider, all charges for the personal reports provides, including subscription services, purchased by you will be immediately charged to the credit card authorized by you. All charges are exclusive of local sales, use, personal property, and similar taxes, which will be paid by you. We reserve the right to change the amount of, or basis for determining, any fees or charges for services we provide, including subscription services, and to institute new fees, charges, or terms effective upon notice to you.

Responsibility for Passwords/User ID Protection and User: To obtain the services offered on the Site, you will need to select a password and User ID upon completing the registration process. You agree to maintain the confidentiality of your password and User ID and are fully responsible for all transactions using your password or User ID. You agree that under no circumstances will you provide your password or User ID to a third-party. You agree to immediately notify Provider and its Partners of any unauthorized use of your password or your User ID or any other breach of security, and to exit from your account at the end of each session. Provider and its Partners cannot and will not be liable for any loss of damage arising from your failure to comply with this Section.

Copyrights, Trademarks, and Intellectual Property: You acknowledge and agree that all content on this Site is the copyrighted work of Provider, its Partners, or their third-party content suppliers and is protected by copyright laws. You acknowledge that Provider, its Partners, their logos, all page headers, custom graphics, and button icons are service marks, trademarks, and/or trade dress of Provider and its Partners and that all other trademarks, product names, company names, or logos on the Site are the property of their respective owners. In addition to complying with all applicable laws, you agree that you will not use any such trademarks, service marks, trade dress, or other logos from this Site. You acknowledge that Provider and its Partners have expended substantial time, effort, and funds to create and deliver the services and compiled the data contained herein. The services and data are and will continue to be Provider’s, its Partners’, or their third=party content suppliers’ exclusive property.

Termination: These terms are effective until terminate by either party. You may terminate these terms at any time by discontinuing use of the Site. Provider and its Partners can terminate your access to any and all products and services obtained through the Site at any time if in their sole discretion you fail to comply with any term or provision of these terms. Upon termination, you muse cease use of the Site and destroy all materials obtained from such Site and all copies thereof, whether made under these terms or otherwise.

Links to Third-Parties: This Site may contain links to websites maintained by third-parties. Such links are provided for your convenience and reference only. Provider and its Partners do not operate or control in any respect, any information, software, products, or services available on such websites. Provider’s and its Partners’ inclusion of a link to a website does not imply any endorsement of the services of the site, its contents, or its sponsoring organization.

Privacy Principles: With respect to personally identifiable information regarding consumers, Provider has adopted privacy principles (“Principles”) recognizing the importance of appropriate privacy protections for consumer data. The Principles are available on the Provider’s privacy page.

General Provisions /Entire Agreement: These terms and conditions, the Privacy Policy, and other polices of the Provider and its Partners may post constitute the entire agreement between the Provider, its Partners, and you in connection with your use of this Site, the services, and the content including prior versions of the terms and conditions, if applicable, and they supersede all prior or contemporaneous communications, promise, and proposals, whether oral, written, or electronic. The Provider and its Partners may update these terms and conditions from time to time by posting revised terms and conditions on this Site, without notice to you. Your subsequent use of the Site is governed by those new terms and conditions. The terms and conditions are effective until terminated by the Provider or its Partners. In the event of termination, the copyrights, trademarks, and intellectual property, disclaimers, limitations of liabilities, and jurisdiction provisions set forth in these terms and conditions will survive. In the event of a conflict between any other notice, policy, disclaimer, or other term contained this Site, these terms and conditions will control.

Governing Law and Severability: These terms and conditions are governed by either the laws of Ontario, Canada or Ohio, United States without regard to conflicts of law provisions. You hereby consent to the exclusive jurisdiction and venue of the courts. If any provision is deemed to be unlawful or unenforceable, it will not affect the validity and enforceability of the remaining provisions. The section headings are for convenience only and do not have any force or effect.

Self-Check Criminal Background Check Report: By accepting the terms and conditions contained herein, consumer herby agrees not to use this information for consumer credit purposes, consumer insurance underwriting, employment purposes, tenant screening purposes, or for any other purpose(s) covered by the Federal Fair Credit Reporting Act (15 U.S.C. §1681 et seq.) (“FCRA”) or similar state statutes. As this information is compiled from individual sources, Provider does not warrant the accuracy or comprehensive of the records or the report. The report may or may not be a complete criminal and/or civil history. The data may indicate a possible criminal and/or civil history on the searched subject’ however a full file should be pulled directly from the agency to confirm the proper identify of the subject and to obtain any additional information which may be available.

Your Completed Report: You hereby agree to order this report on yourself only. As the report is compiled from a number of various sources, Provider does not warrant the accuracy or comprehensiveness of the records of the report. The report may also include information associated with our records which is inaccurate due to various reasons, including errors by third-parties. If you have any questions or concerns with the report, please reach out directly to Provider at 844.389.8889. To obtain more information about your rights under the FCRA and various state laws, reach out directly to the ISB Global Services, Inc. compliance team at [email protected].