Terms & Conditions
Based on 30,000+ reviews
Updated: May 23rd, 2025
About This Document
Welcome to OrderYourBackgroundCheck.com, powered by ISB Global Services ("Site", "we", "our", or "us"). By accessing or using our website located at (the "Site"), including making purchases through our Site, you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully. If you do not agree to these Terms, do not use the Site.
Agreement
By using our Site and placing an order, you agree to these Terms, our Privacy Policy, and any other posted guidelines or rules applicable to specific sections of the Site or to products and services offered.
Terms and Conditions Changes
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page, and your continued use of the Site constitutes your acceptance of the revised Terms.
Termination of Terms and Conditions
You may terminate this agreement by sending us notice that you want to terminate the agreement, close your account, or do anything similar by emailing [email protected].
Correspondence
By electronically signing this agreement, you consent to having information sent electronically (such as on our website or through email), instead of on paper or by mail. This consent applies to all information related to all transactions between us and you. For example, your consent applies to all information that ISB is legally required to give you, either in writing or by mail. We need not give you any information on paper or other non-electronic forms. You may withdraw your consent at any time by emailing [email protected].
Certifications
Our website may require you to certify facts to us (including the use that you will make of information that you receive from us) and make promises to us (including that you will not use certain information in violation of certain laws). You agree to ensure that all certifications made on our website are true and accurate. You agree to fulfill all promises made on our website.
Final Agreement
This agreement is the parties’ entire and final agreement. Neither party has relied on any statement, representation, warranty, or agreement of the other party that is not contained in this agreement. It replaces all prior or contemporaneous oral and written communications, understandings, or agreements between the parties. This agreement is not to be explained, supplemented, or qualified by evidence of a prior course of dealings.
Cost
You agree to pay for all services that we provide you at the prices displayed on our website at the time that you place the order. All prices are subject to change without notice. For some services, our displayed price may say that you will also pay use for “pass-through fees” or “court fees” or “state fees” or something similar. In those cases, in addition to those prices, you agree to pay us amounts that allow us to recover all the fees that third-party information sources charge us for access to information needed to perform the services. Examples of third-party information source charges include county court fees and state motor vehicle department fees. You agree to pay all sales, use, tariffs, value added, and similar taxes based on the amount we charge you.
Refunds
We do not refund any purchases. All your purchases are final. This applies even if you make a mistake in entering your search criteria or if we find no information to report to you. For example, if you purchase a criminal search on yourself and you have no criminal record, our service may confirm that you have no criminal record; you still have to pay for that search.
Service
By placing an order for services with us, you confirm that:
Information Provided Deemed Untrue, Inaccurate, or Obsolete
If any information you provide is untrue, inaccurate, or obsolete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, or obsolete, we have sole discretion, has the right to suspend or terminate our business transaction and refuse all current or future access to the Site and use of the services or suspend or terminate any portion thereof.
Laws and Compliance
Information obtained from this site is governed by federal and state privacy laws, government regulations, and we and our Partners’ information usage policies. Obtaining or attempting to obtain personal information about another individual violates the FCRA and results in immediate termination of your rights to this Site.
By accepting the terms and conditions contained herein, you agree not to use this information for consumer credit purposes, consumer insurance underwriting, employment purposes, tenant screening purposes, or for any other purpose(s) covered by the Federal Fair Credit Reporting Act (15 U.S.C. §1681 et seq.) (“FCRA”) or similar state statutes.
Accuracy Claims
We do not guarantee that our information is accurate, complete, or up to date. We provide you with information as is. We obtain information from public record sources at different times. The information may have changed since then. Public records may have mistakes in them. We may report to you information that matches your search criteria but is not about you. This is because many government agencies do not provide unique identifying characteristics (like a social security number) for us to search.
Search Delays
If a record is associated with the name, date of birth, and/or social security number submitted as search criteria, your complete report results may be delayed up to 3-5 business days for further research.
Further Assistance
For anything other than correcting information in our report, you may contact our Client Service department at 844.389.8889.
Disputes
If you would like to correct information about you on your completed report, see please either call our Disputes department at 844.389.8889 or via our website at https://www.isbglobalservices.com/my-background-check/consumer-dispute-process/.
You may be afforded additional Fair Credit Reporting Act rights not included in this document, please review A Summary of Rights Under the Fair Credit Reporting Act to learn more.
Privacy
We will NOT share your information unless you authorize and initiate it. Click here to view our privacy policy.
Passwords/User IDs
To obtain the services offered on the Site, you will need to select a password and User ID upon completing the registration process. You agree to maintain the confidentiality of your password and User ID and are fully responsible for all transactions using your password or User ID. You agree that under no circumstances will you provide your password or User ID to a third party. You agree to immediately notify us and its Partners of any unauthorized use of your password or your User ID or any other breach of security, and to exit from your account at the end of each session. We and our Partners cannot and will not be liable for any loss of damage arising from your failure to comply with this Section.
Miscellaneous
Copyrights, Trademarks, and Intellectual Property
You acknowledge and agree that all content on this Site is the copyrighted work of our, its Partners, or their third-party content suppliers and is protected by copyright laws. You acknowledge that we, our Partners, their logos, all page headers, custom graphics, and button icons are service marks, trademarks, and/or trade dress of ours and its Partners and that all other trademarks, product names, company names, or logos on the Site are the property of their respective owners. In addition to complying with all applicable laws, you agree that you will not use any such trademarks, service marks, trade dress, or other logos from this Site. You acknowledge that we and our Partners have expended substantial time, effort, and funds to create and deliver the services and compiled the data contained herein. The services and data are and will continue to be our’s, our Partners,’ or their third=party content suppliers’ exclusive property.
Links to Third Parties
This Site may contain links to websites maintained by third parties. Such links are provided for your convenience and reference only. We do not operate or control any information, software, products, or services available on such websites.
The inclusion of a link to a website does not imply any endorsement of the services of the site, its contents, or its sponsoring organization.
Governing Law and Severability
These terms and conditions are governed by either the laws of Ontario, Canada or Ohio, United States without regard to conflicts of law provisions. You hereby consent to the exclusive jurisdiction and venue of the courts. If any provision is deemed to be unlawful or unenforceable, it will not affect the validity and enforceability of the remaining provisions. The section headings are for convenience only and do not have any force or effect.
About This Document
Welcome to OrderYourBackgroundCheck.com, powered by ISB Global Services ("Site", "we", "our", or "us"). By accessing or using our website located at (the "Site"), including making purchases through our Site, you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully. If you do not agree to these Terms, do not use the Site.
Agreement
By using our Site and placing an order, you agree to these Terms, our Privacy Policy, and any other posted guidelines or rules applicable to specific sections of the Site or to products and services offered.
Terms and Conditions Changes
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page, and your continued use of the Site constitutes your acceptance of the revised Terms.
Termination of Terms and Conditions
You may terminate this agreement by sending us notice that you want to terminate the agreement, close your account, or do anything similar by emailing [email protected].
Correspondence
By electronically signing this agreement, you consent to having information sent electronically (such as on our website or through email), instead of on paper or by mail. This consent applies to all information related to all transactions between us and you. For example, your consent applies to all information that ISB is legally required to give you, either in writing or by mail. We need not give you any information on paper or other non-electronic forms. You may withdraw your consent at any time by emailing [email protected].
Certifications
Our website may require you to certify facts to us (including the use that you will make of information that you receive from us) and make promises to us (including that you will not use certain information in violation of certain laws). You agree to ensure that all certifications made on our website are true and accurate. You agree to fulfill all promises made on our website.
Final Agreement
This agreement is the parties’ entire and final agreement. Neither party has relied on any statement, representation, warranty, or agreement of the other party that is not contained in this agreement. It replaces all prior or contemporaneous oral and written communications, understandings, or agreements between the parties. This agreement is not to be explained, supplemented, or qualified by evidence of a prior course of dealings.
Cost
You agree to pay for all services that we provide you at the prices displayed on our website at the time that you place the order. All prices are subject to change without notice. For some services, our displayed price may say that you will also pay use for “pass-through fees” or “court fees” or “state fees” or something similar. In those cases, in addition to those prices, you agree to pay us amounts that allow us to recover all the fees that third-party information sources charge us for access to information needed to perform the services. Examples of third-party information source charges include county court fees and state motor vehicle department fees. You agree to pay all sales, use, tariffs, value added, and similar taxes based on the amount we charge you.
Refunds
We do not refund any purchases. All your purchases are final. This applies even if you make a mistake in entering your search criteria or if we find no information to report to you. For example, if you purchase a criminal search on yourself and you have no criminal record, our service may confirm that you have no criminal record; you still have to pay for that search.
Service
By placing an order for services with us, you confirm that:
- You are ordering information about yourself, not about anyone else.
- The information you are supplying us with is accurate, complete, and up to date.
- You have the right to disclose that information.
- You have read these terms and conditions, our privacy policy, and our description of each order.
Information Provided Deemed Untrue, Inaccurate, or Obsolete
If any information you provide is untrue, inaccurate, or obsolete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, or obsolete, we have sole discretion, has the right to suspend or terminate our business transaction and refuse all current or future access to the Site and use of the services or suspend or terminate any portion thereof.
Laws and Compliance
Information obtained from this site is governed by federal and state privacy laws, government regulations, and we and our Partners’ information usage policies. Obtaining or attempting to obtain personal information about another individual violates the FCRA and results in immediate termination of your rights to this Site.
By accepting the terms and conditions contained herein, you agree not to use this information for consumer credit purposes, consumer insurance underwriting, employment purposes, tenant screening purposes, or for any other purpose(s) covered by the Federal Fair Credit Reporting Act (15 U.S.C. §1681 et seq.) (“FCRA”) or similar state statutes.
Accuracy Claims
We do not guarantee that our information is accurate, complete, or up to date. We provide you with information as is. We obtain information from public record sources at different times. The information may have changed since then. Public records may have mistakes in them. We may report to you information that matches your search criteria but is not about you. This is because many government agencies do not provide unique identifying characteristics (like a social security number) for us to search.
Search Delays
If a record is associated with the name, date of birth, and/or social security number submitted as search criteria, your complete report results may be delayed up to 3-5 business days for further research.
Further Assistance
For anything other than correcting information in our report, you may contact our Client Service department at 844.389.8889.
Disputes
If you would like to correct information about you on your completed report, see please either call our Disputes department at 844.389.8889 or via our website at https://www.isbglobalservices.com/my-background-check/consumer-dispute-process/.
You may be afforded additional Fair Credit Reporting Act rights not included in this document, please review A Summary of Rights Under the Fair Credit Reporting Act to learn more.
Privacy
We will NOT share your information unless you authorize and initiate it. Click here to view our privacy policy.
Passwords/User IDs
To obtain the services offered on the Site, you will need to select a password and User ID upon completing the registration process. You agree to maintain the confidentiality of your password and User ID and are fully responsible for all transactions using your password or User ID. You agree that under no circumstances will you provide your password or User ID to a third party. You agree to immediately notify us and its Partners of any unauthorized use of your password or your User ID or any other breach of security, and to exit from your account at the end of each session. We and our Partners cannot and will not be liable for any loss of damage arising from your failure to comply with this Section.
Miscellaneous
Copyrights, Trademarks, and Intellectual Property
You acknowledge and agree that all content on this Site is the copyrighted work of our, its Partners, or their third-party content suppliers and is protected by copyright laws. You acknowledge that we, our Partners, their logos, all page headers, custom graphics, and button icons are service marks, trademarks, and/or trade dress of ours and its Partners and that all other trademarks, product names, company names, or logos on the Site are the property of their respective owners. In addition to complying with all applicable laws, you agree that you will not use any such trademarks, service marks, trade dress, or other logos from this Site. You acknowledge that we and our Partners have expended substantial time, effort, and funds to create and deliver the services and compiled the data contained herein. The services and data are and will continue to be our’s, our Partners,’ or their third=party content suppliers’ exclusive property.
Links to Third Parties
This Site may contain links to websites maintained by third parties. Such links are provided for your convenience and reference only. We do not operate or control any information, software, products, or services available on such websites.
The inclusion of a link to a website does not imply any endorsement of the services of the site, its contents, or its sponsoring organization.
Governing Law and Severability
These terms and conditions are governed by either the laws of Ontario, Canada or Ohio, United States without regard to conflicts of law provisions. You hereby consent to the exclusive jurisdiction and venue of the courts. If any provision is deemed to be unlawful or unenforceable, it will not affect the validity and enforceability of the remaining provisions. The section headings are for convenience only and do not have any force or effect.